Shipping policy

Delivery and collection

We're a small butchery and cut most orders by hand, to order. These rules keep your meat cold, fresh and safe from our cold room to your fridge.

There's no online checkout on this website. All orders are placed and confirmed on WhatsApp (082 441 0596).

1. Collection

You're welcome to collect your order from the shop at Forest Gate Eco Estate, 434 Holt Hill, Bitou Rural, Plettenberg Bay, 6600, during shop hours (Mon–Fri 9am–5pm, Sat 9am–2pm, closed Sunday). Tell the gate you're visiting Eden Butchery. We'll WhatsApp you when your order is ready.

Our Harkerville Saturday Market stall runs on Saturdays from 08:00 to 12:00. If you'd like to collect from the market instead of the shop, ask us on WhatsApp and we'll let you know whether that's possible for your order.

2. Local delivery of fresh meat

  • Where: Plettenberg Bay, Keurbooms, Harkerville, Knysna and Nature's Valley. We don't deliver fresh or frozen meat outside these areas.
  • When and cost: We'll confirm your delivery day, time and delivery fee on WhatsApp when we confirm your order.
  • How: We keep fresh meat chilled until it's handed over to you.
  • Someone must be home. Fresh meat has to go straight into a fridge or freezer, so we hand it over in person to you or someone you nominate. We don't leave fresh meat at the gate, in a postbox or with an unattended guard hut unless you've arranged this with us in writing on WhatsApp.
  • Missed deliveries: If nobody is available at the agreed time, we'll try to reach you on WhatsApp and by phone. If we can't hand over safely, we'll take the order back to the cold room and arrange a new time with you on WhatsApp, and we'll tell you then if any extra delivery fee applies. Meat that's left at your request, or that spoils because nobody was there to receive it at the agreed time, isn't covered by our quality guarantee and can't be refunded.
  • Check your order at the door. If anything is missing, wrong or doesn't look right, tell the driver or WhatsApp us straight away.

3. Biltong and droëwors posted nationwide

  • We post only shelf-stable dried products, such as biltong and droëwors, anywhere in South Africa. We don't post fresh, chilled or frozen meat.
  • Courier, cost and timing: We'll confirm the courier, the posting cost and the expected delivery time on WhatsApp before you pay, and let you know when your parcel has been dispatched.
  • Delays: Courier delays are outside our control, but we'll help you follow up with the courier.
  • On arrival: Please open your parcel as soon as it arrives, check it, and follow any storage advice we give you.

4. Problems with delivery

WhatsApp 082 441 0596 or email info@edenbutchery.co.za. See our Refund policy for quality issues.

All prices are in South African rand (ZAR). Prices don't include VAT because Eden Butchery and Biltong (Pty) Ltd isn't VAT registered, so no VAT is added.

Eden Butchery and Biltong (Pty) Ltd
Forest Gate Eco Estate, 434 Holt Hill, Bitou Rural, Plettenberg Bay, 6600, South Africa
WhatsApp: 082 441 0596 · Email: info@edenbutchery.co.za